Shipping and delivery
Who ships
Sale and shipping are handled by the seller, not by Pawlosso: mau e.U. (Christoph Dreitler), Raach 15, 2640 Raach am Hochgebirge, Austria. The goods come directly from the seller in Austria.
Delivery time
Delivery in 1–2 weeks by freight delivery, i.e. about 5 to 10 working days (Monday to Friday) from your order – as stated by the seller for all delivery countries. The freight forwarder will arrange the delivery date with you by phone in advance.
Depending on the model, a cat tree comes in 2 to 4 packages. The dimensions and weight of the packages are listed on the product page under “Technical specifications”, where you will also find the assembly and safety instructions.
Shipping costs
Free shipping to all delivery countries. The price may differ by delivery country; it always includes shipping and VAT. You will see the price for your country on the product page as soon as you have selected your delivery country.
Delivery countries
You can currently order for delivery to: Germany, Austria, Bulgaria, Denmark, Croatia, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Czechia, Hungary.
Tip: take a quick look at the packages on delivery and have any visible transport damage noted on the delivery note. Your statutory warranty rights do not depend on this.
What happens with the return shipment if you withdraw, and what it costs: Returns and withdrawal.
Partner offers (marked with *) are not purchased via Pawlosso but directly from the partner – the partner's shipping terms apply.