Returns and withdrawal
A short explanation for orders via Pawlosso. The seller's instructions on withdrawal are binding – they are linked below.
14-day right of withdrawal
You can withdraw from your purchase within 14 days of receiving the goods without giving any reason. If your order arrives in several packages, the period starts with the last package.
How to withdraw
The easiest way is online via “Withdraw from contract here”: we forward your withdrawal to the seller immediately, and you receive a confirmation of receipt by e-mail. You can also send your withdrawal by letter or e-mail directly to the seller, for example using the model withdrawal form; the seller's address is given in the instructions on withdrawal.
Return shipment
You send the goods back within 14 days of your withdrawal to: mau e.U., Raach 15, 2640 Raach am Hochgebirge, Austria. It is sufficient to dispatch them before the 14 days have expired.
Cost of the return shipment
You bear the direct cost of the return shipment. The seller estimates it at at most approximately 40 € per cat tree for deliveries to Germany or Austria and at most approximately 80 € per cat tree for deliveries to any other country.
Refund
You will receive all payments including the delivery costs back no later than 14 days after your withdrawal is received – using the same means of payment and free of charge. The seller may withhold the refund until the goods have been received back or you have supplied proof that you have sent them back.
You only have to pay for any diminished value of the goods if it results from handling them in a way that was not necessary to establish their nature, characteristics and functioning.
Binding: instructions on withdrawal and model withdrawal form of mau e.U..
Defects and statutory warranty
Regardless of your right of withdrawal, you have the statutory warranty of at least two years. The seller is responsible for it; write to us at support@pawlosso.com and we will help you.
Partner offers (marked with *) are returned to the respective partner; the partner's terms apply.