How Pawlosso works
Pawlosso is an online marketplace
The cat trees on Pawlosso are sold by independent manufacturers and retailers – we call them sellers. When you make a purchase, you conclude the purchase contract with the seller, not with Pawlosso. Who the seller is is stated on each product page, in the cart, directly above the order button, and in your order confirmation.
All sellers are traders – they have declared this to us. You therefore have all consumer rights: a 14-day right of withdrawal and at least two years of legal guarantee. Pawlosso and the sellers are not affiliated companies.
Who is responsible for what?
| Topic | Responsible |
|---|---|
| Product, product details, price, shipping costs, delivery time | Seller |
| Invoice | Seller |
| Delivery (for large cat trees via freight delivery with an arranged delivery date) | Seller |
| Withdrawal, collection or return, reimbursement | Seller – you can also send the withdrawal via “Withdraw from contract here” on Pawlosso |
| Legal guarantee, commercial guarantee, complaints | Seller |
| Website, ordering process, order and dispatch emails, technical payment processing via Stripe, forwarding your messages to the seller | Pawlosso, on behalf of the seller |
Pawlosso assists the seller with these tasks. This does not give you any contractual claims of your own against Pawlosso arising from the purchase contract. You can still write to us at any time at support@pawlosso.com – we will help or forward it to the seller.
How payment works
You pay in our checkout. Stripe processes the payment directly for the seller; the money goes to their Stripe account. Pawlosso never receives the purchase price; Stripe only transfers our commission to us. Therefore, the seller appears on your statement, not Pawlosso.
How we sort products
- Shop and categories: alphabetically by product name (in the shop overview within each category). Other criteria are not taken into account.
- Partner offers (outdoor cat trees, scratching posts, ceiling tensioner attachments from KingKratzbaum – purchases are made from the partner, not via Pawlosso): in ascending order by price, or by name in the event of identical prices; on the category page you can switch to “Price descending” or “Name” and filter by cat weight (rule of thumb trunk diameter) or indoor/outdoor. The shop overview shows the four cheapest per category. The amount of commission is not taken into account. These offers are placed after the cat trees that you can order here in the shop.
- Size finder: It shows up to three models that achieve at most “lifts off noticeably” in our tip-over calculation at the upper limit of your weight category (6 kg, 8 kg, or 12 kg for “over 8 kg”). The most important criterion is therefore this stability; among the suitable models, the cheapest is listed first. If fewer than three models achieve this, we add the heaviest models that manage up to 10 kg. How we calculate
- “Matching models” box in guides: by price, cheapest first. The box is labelled as an ad.
What has no influence: Sellers cannot buy a better ranking. The commission is currently the same for all models and plays no role in the ranking. We do not currently display customer reviews.
Which sellers we compare
Finder and lists only show models that are offered on Pawlosso – currently from one seller:
- mau e.U. (Christoph Dreitler) (Austria)
This is not a comparison of the entire market.
How we make money
For every sale via Pawlosso, the seller pays us a commission. In the guides, we also earn from labelled partner links (*) to other shops; if you buy there, Pawlosso is not the online marketplace for that purchase, and the price does not change for you as a result of the partner link.
Terms of use · Sellers' terms and conditions · Instructions on withdrawal · Withdraw from contract here · Contact and reports